Terms of Service
Last updated: June 4, 2026
These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “Customer,” or “Renter”) and Royal Chicago Buses LLC (“Royal Chicago Buses,” “we,” “us,” or “our”), an Illinois limited liability company. They govern your use of our website at royalchibuses.com (the “Site”), your reservation and use of our group ground-transportation services, and all related communications. Please read them carefully before you book.
1. Acceptance of These Terms
By booking a reservation, paying for a trip, using the Site, or riding in one of our vehicles, you agree to these Terms and to our Refund & Cancellation Policy and Privacy Policy, which are incorporated here by reference. If you book on behalf of a group, an organization, or another person, you represent that you are authorized to accept these Terms for everyone in your party, and you are responsible for ensuring they follow them. If you do not agree, do not book or ride.
2. The Services We Provide
Royal Chicago Buses provides chartered group ground transportation with a professional driver, including charter buses, party buses, mini buses, sprinter vans, and motorcoaches, for purposes such as weddings, corporate events, nights out, and airport shuttles, in the Chicago metropolitan area and surrounding Illinois region. We provide a vehicle and driver for the period and itinerary you reserve. We do not provide tour-guide, security, childcare, or chaperone services, and the driver is not responsible for supervising passengers.
2.1 Licensed and Insured Carrier
Royal Chicago Buses arranges and provides chartered group ground transportation. Depending on the vehicle, route, and date, your trip is performed either by Royal Chicago Buses operating under its own authority or by a licensed affiliate carrier we engage to fulfill your reservation; in every case, the carrier that performs your trip holds the commercial automobile liability insurance and the operating authority required for that service under applicable Illinois and federal law, including the Illinois Commercial Transportation Law administered by the Illinois Commerce Commission and the applicable Federal Motor Carrier Safety Regulations. We require the carriers we use to maintain that insurance and authority. Proof of the insurance and authority covering your trip is available on request. Nothing on the Site or in these Terms is a promise of any specific certificate, coverage amount, or regulatory status beyond what the carrier performing your trip is actually required to and does carry at the time of your trip.
3. Booking, Payment, and Pricing
3.1 Reservations Are Paid and Confirmed
All reservations are made through our hosted booking form and are confirmed only when payment is completed and you receive a written booking confirmation from us by email. Submitting a request, receiving a quote, or starting the booking form does not reserve a vehicle. A reservation is mandatory and paid in advance — you book by paying.
3.2 Payment Processing and Card Information
Payments are processed by Stripe, Inc., our third-party payment processor, which accepts major credit and debit cards, Link, and supported digital wallets. Your payment is subject to Stripe’s terms and privacy policy. Royal Chicago Buses does not collect or store your full card number; card data is handled directly by Stripe. By submitting payment, you authorize us and Stripe to charge the card you provide for the full reservation amount and for any additional charges permitted under Section 3.4 and Section 5.
3.3 Prices, Taxes, and Gratuity
The price you see and approve at the time of booking is the quoted price for the services described in your confirmation. Unless your confirmation states otherwise, the quoted price already includes a 20% gratuity for the driver and applicable tax of 11.5%. The quoted price does not include charges that depend on what happens during your trip, such as overtime, additional stops, tolls, parking, airport or venue access fees, or cleaning — those are described in Section 3.4 and Section 5. We strive to bill exactly what you were quoted plus only the additional charges you actually incur.
3.4 Holds, Authorizations, and Additional Charges
We or Stripe may place a temporary authorization hold on your card at or before the time of your trip. By booking, you authorize Royal Chicago Buses to charge the card on file, after the trip, for additional amounts you incur, including but not limited to: overtime beyond your reserved hours; additional or unscheduled stops or itinerary changes you request; tolls, parking, and access fees we pay on your behalf; and damage or cleaning fees under Section 5. Where practical, we will tell you about additional charges before billing them. Overtime is billed in the increments stated in your confirmation and begins when your reserved time ends.
3.5 Disputed Charges and Chargebacks
If you believe a charge is incorrect, contact us first at info@royalchibuses.com or (773) 923-0220 so we can review it. Initiating a chargeback or payment dispute with your card issuer for charges that are valid under these Terms and our Refund & Cancellation Policy — including non-refundable cancellation charges, no-show fees, overtime, and damage or cleaning fees you actually incurred — is a breach of these Terms, and we reserve the right to contest such disputes with documentation and to recover the charge and reasonable costs of collection.
4. Passenger Conduct and Prohibited Items
You and everyone in your party agree to behave lawfully and safely. The following are prohibited in our vehicles:
- Illegal drugs or controlled substances, and any illegal activity.
- Smoking, vaping, or open flames of any kind.
- Weapons of any kind, except as carried by law enforcement acting in an official capacity.
- Standing through an open roof or window, hanging out of the vehicle, or any conduct that distracts the driver or endangers passengers or others.
- Damaging, defacing, or removing any part of the vehicle or its equipment.
The driver may refuse to begin, may end, or may divert any trip without refund if any passenger is engaging in illegal, unsafe, threatening, or abusive conduct, is dangerously intoxicated, or violates these Terms. You are responsible for the conduct of everyone in your party.
4.1 Occupancy Limits and Safety
Each vehicle has a maximum passenger capacity, which is stated in your booking. You may not exceed that capacity. Passengers must remain seated while the vehicle is in motion to the extent seating is provided, and must wear seatbelts where the vehicle is equipped with them and where required by law. You agree to follow the driver’s reasonable safety instructions at all times.
4.2 Alcohol Policy
Royal Chicago Buses does not sell or provide alcohol. Alcohol may be consumed in a vehicle only where the vehicle and trip are of a type that legally permits it, only by passengers who are 21 years of age or older, and only if you have arranged it as part of your booking. You are solely responsible for verifying the age of everyone in your party and for ensuring no one under 21 consumes alcohol. You assume all liability arising from alcohol consumption by your party, and you agree to indemnify Royal Chicago Buses for any claim arising from it. If any passenger appears to be under 21 and is consuming alcohol, or if alcohol consumption becomes unsafe, the driver may stop the trip without refund.
5. Damage and Cleaning Fees
You are responsible for the cost of repairing any damage to the vehicle, and for the cost of cleaning beyond ordinary wear, caused by you or anyone in your party during your trip. This includes, without limitation, a cleaning fee for sickness (vomit), spills, broken glassware, or excessive trash, and the cost of repairing torn, burned, or broken interior, equipment, or fixtures. The applicable amount for any damage or cleaning charge is provided at the time the charge is assessed, with documentation available on request. By booking, you authorize us to charge the card on file for these amounts under Section 3.4.
6. Delays, Weather, Breakdowns, and Vehicle Substitution
We are not liable for delays or failures to perform caused by events beyond our reasonable control, including severe weather, road or traffic conditions, accidents, road closures, construction, acts of government, strikes, civil disturbance, utility or network failures, public-health emergencies, or other events of force majeure. We are also not liable for delays caused by you, such as a late or unready party, address errors, or itinerary changes.
If your assigned vehicle becomes mechanically unavailable, we may substitute a comparable vehicle of equal or greater capacity and class to fulfill your reservation, and that substitution satisfies our obligation. If we are unable to provide a vehicle at all due to circumstances within our control, your sole remedy is a refund of amounts paid for the unperformed service, as described in our Refund & Cancellation Policy. Weather and force-majeure cancellations are addressed in that Policy.
7. Limitation of Liability
To the fullest extent permitted by Illinois law, Royal Chicago Buses is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost wages, missed events, missed flights or connections, or lost opportunities, arising out of or related to your reservation, your trip, any delay, or these Terms, whether based in contract, tort, or any other theory, even if we were advised of the possibility of such damages.
To the fullest extent permitted by Illinois law, our total liability to you for any and all claims arising out of or related to a reservation or trip will not exceed the total amount you actually paid to us for that reservation. Nothing in this Section limits or excludes our liability for death or bodily injury to passengers, or for any liability that cannot be limited or excluded under applicable Illinois law, including the duty of care Illinois imposes on passenger carriers. The limitations above apply only to economic and consequential losses and do not apply to claims for personal injury. This Section does not affect the insurance Royal Chicago Buses carries as a licensed passenger carrier.
8. Assumption of Risk and Indemnification
Group transportation involves inherent risks. To the extent permitted by law, you assume the ordinary risks of travel for yourself and your party. You agree to indemnify, defend, and hold harmless Royal Chicago Buses and its members, employees, drivers, and agents from and against any claims, damages, losses, fines, and reasonable attorneys’ fees arising out of (a) your or your party’s breach of these Terms; (b) damage to the vehicle or injury to any person caused by you or your party; (c) alcohol consumption by your party; or (d) any illegal or prohibited conduct by you or your party. This Section does not require you to indemnify us for our own negligence or willful misconduct where the law prohibits it.
9. Lost Items
Royal Chicago Buses is not responsible for items left in or lost from a vehicle. If you believe you left something behind, contact us promptly at info@royalchibuses.com or (773) 923-0220 and we will make a reasonable effort to locate and return it. We may charge a reasonable fee to ship a recovered item back to you. We are not liable for the loss, theft, or damage of any personal property.
10. Accessibility and Accommodation Requests
Royal Chicago Buses is committed to serving customers with disabilities. If you need a wheelchair-accessible vehicle or another accommodation, please tell us when you book, or contact us in advance at info@royalchibuses.com or (773) 923-0220, so we can do our best to meet your needs. Advance notice helps us arrange suitable equipment. If you encounter an accessibility barrier on our Site, please contact us and we will work with you to provide the information or assistance you need.
11. SMS and Email Communications (Consent)
When you book, we send transactional and informational messages by SMS text and email so your trip runs smoothly — for example, your booking confirmation and receipt, and ride-status updates such as “driver en route,” “driver arrived,” and “trip complete.” By providing your mobile number at booking, you consent to receive these service messages from Royal Chicago Buses and our messaging providers at that number, including by automated means. Message frequency varies by trip. Message and data rates may apply. This consent is for service messages about your reservation and is not a condition of any unrelated marketing; you do not have to agree to receive marketing messages in order to book.
You can opt out of text messages at any time by replying STOP to any message, or by any other reasonable method, including contacting us at info@royalchibuses.com. Reply HELP for help. After you opt out, we may still contact you by email or phone where necessary to provide a trip you have booked. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
12. Intellectual Property
The Site and its content — including text, graphics, logos, the Royal Chicago Buses name and marks, images, and design — are owned by or licensed to Royal Chicago Buses and are protected by intellectual-property laws. You may use the Site only to learn about and book our services. You may not copy, reproduce, republish, scrape, or create derivative works from the Site or its content without our prior written permission.
13. Changes to These Terms
We may update these Terms from time to time. The current version, with its “Last updated” date, is always posted on the Site, and the version in effect when you complete a booking governs that booking. Material changes take effect when posted. Your continued use of the Site or our services after a change means you accept the updated Terms.
14. Governing Law and Venue
These Terms and any dispute arising out of them or your trip are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Subject to Section 15, you and Royal Chicago Buses agree that the exclusive venue for any dispute is the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of those courts. Nothing in this Section waives any right you have under applicable consumer-protection law.
15. Dispute Resolution
If you have a concern, please contact us first at info@royalchibuses.com or (773) 923-0220 — most issues are resolved quickly and informally. If a dispute cannot be resolved informally, it will be resolved in the state or federal courts located in Cook County, Illinois, as provided in Section 14.
16. General
If any provision of these Terms is held unenforceable, the rest remains in effect, and the unenforceable provision is modified to the minimum extent needed to make it enforceable. Our failure to enforce a provision is not a waiver of it. These Terms, together with our Refund & Cancellation Policy and Privacy Policy, are the entire agreement between you and Royal Chicago Buses regarding our services.
17. Contact Us
Royal Chicago Buses LLC
Email: info@royalchibuses.com
Phone: (773) 923-0220
Service area: Chicago metropolitan area, Illinois
Reservations: 24/7
